Cancellation policy

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason.
The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us at:

Maxeiner & Nagel GmbH & Co. KG
Saalestraße 38
86916 Kaufering
Germany
Email: [email protected]

by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard, most cost-effective one offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal.

We will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.

For physical goods, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you requested that the services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the portion of the services already provided up to the point at which you notified us of your withdrawal, in relation to the full scope of the services agreed in the contract.

Exceptions to the Right of Withdrawal

1. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, or to the delivery of sealed audio or video recordings or computer software if the seal has been removed after delivery, or after the use of a booked and completed coaching or seminar session.
2. According to § 356 (5) of the German Civil Code (BGB), the right of withdrawal expires in the case of a contract for the delivery of digital content not supplied on a physical data carrier if the performance of the contract has begun after the consumer has expressly agreed that the entrepreneur may begin execution of the contract before the end of the withdrawal period and has acknowledged that by giving this consent they lose their right of withdrawal.
3. Please avoid damage and contamination. If possible, return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage and avoid claims for compensation due to damage caused by inadequate packaging.
4. Please note that the procedures described in section 3 above are not a prerequisite for the effective exercise of the right of withdrawal.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To:
Maxeiner & Nagel GmbH & Co. KG
Saalestraße 38
86916 Kaufering
Germany
Email: [email protected]

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if submitted in paper form):

Date:

(*) Delete as applicable.